Santa Clara, CA
Technical Project Manager
Expert knowledge of Software Development Life Cycle (SDLC), implementation and support.
Project leader for Business Objects, Peoplesoft and Oracle products.
Successfully managed 6 full-lifecycle software projects meeting deadlines, and exceeding customer expectations.
Project Management Skills
|Defining and Planning Projects||Executive Level Presentations||Gathering Business Requirements|
|Developing Conceptual Solutions||Designing Detailed Solutions||Tracking Technical Issues|
|Working with Remote Teams||Timely Status Reporting||Assessing Risks|
|Cross-Functional Management||Managing Concurrent Projects||Sarbanes/Oxley (SOX)|
|Hiring and Leading Consultants||Strong Customer Focus||Driving Projects to Completion|
MS Project, Excel, Crystal Reports, Business Objects
CRM: Sales, Support, Helpdesk, Mobile, Field Service
PeopleTools, Peoplecode, SQR, SugarCRM
DBMS: Oracle, MSSQL, Sybase, SQL Performance Tuning, ETL
HTML, XML, CSS, AJAX, SOAP
Java (J2EE), SQL, C/C++, Smalltalk, PERL, PHP
Achieved annual savings of $1.2 Million in man-hours as manager of successful global implementation of critical CRM process improvement project.
Tripled productivity by automating key processes using SugarCRM
Drove seamless implementation of Peoplesoft CRM throughout integrated global operations by managing and providing technical leadership of developers, analysts, and business stakeholders in a global team (Vancouver, Paris, London, Sydney, Bangalore).
Greatly enabled analytics and reporting capabilities by driving the integration of disparate data processes and systems.
Enforced strong compliance with SDLC and SOX controls by effectively managing controls for documents and deliverables.
Led Peoplesoft Financials and CRM development teams in their adoption process of internal tools.
Enhanced awareness of products by presenting to architecture to review boards, consultants, and internal development groups to enhance awareness and involvement with products.
Saved multi-million dollar accounts by resolving critical issues on-site, related to Peoplesoft product implementation [OVB Germany, Thompson/ISI, Agilent, CVS].
Converted troubled early adopter into solid reference customer by leading a system upgrade project and resolving critical issues [Shell Oil Europe, Manchester, UK]
Education & Military
Bachelor of Science, Computer Science (B.S. C.S.) University of Utah
Focus on Artificial Intelligence and Machine Learning.
Project Management Professional (PMP) U.C. Santa Cruz Extension
Currently completing coursework for certification.
Combat Engineer (MOS 12B) U.S. Army Reserves
Complete resume available upon request