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Senior Support Engineer

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Date: 2007-11-27, 11:37PM PST

DeNon Maryland
9210 Wenlock Ct
Sacramento, CA 95829
Cell: (916) 265-0938
To obtain a Senior Technical Support position.
· Microsoft Certified Professional
· Experience with trouble shooting hardware such as: Routers, Printers, & Fax Machines.
· Working knowledge of SQL, C#, Active Directory, Windows 2000 Server, Win NT, Windows 98, Windows Me, Windows XP, FTP, Exchange Server, POP 3, Proxy Server, Firewalls, WAN/LAN Technologies, TCP/IP, NETBIOS, DHCP, VPN, RAS, & DNS
· An extensive knowledge of web design tools such as Frontpage Dreamweaver, Photoshop Imageready, HTML, & Flash.
· Experience with creating training documents for internal support as well as clients. · Experienced with working with high-level executives.
Spheris Inc , Milpitas, CA September 2004 - Present
Senior Support Engineer / Trainer
· Support Vianeta’s medical dictation/transcription program.
· Create training documentation for clients and internal support.
· Test and log bugs that are recognized by the engineers.
· Use select statements in SQL Query analyzer to examine and fix issues.
Bank of America (Office Team contract), Concord, CA March 2004 - June 2004
Account Administrator
· Answered questions regarding real estate appraisals.
· Communicated through phone/fax/email between appraisers and the loan centers to process appraisals
· Checked the appraisals for completion and quality.
Automatic Data Processing Co., San Ramon, CA February 2000 - May 2003
Support Engineer I
· Supported ADP's bodyshop management software
· Provided support for modems, routers, printers, digital cameras.
Consumnes River College, Elk Grove, CA
- SQL Server 2000
· Learning SQL Administration and Management in a lab environment.
Heald College Concord, CA
- Networking
· Learned how to set up and administrate small to enterprise level networks
· Maintained a 3.5 GPA in this challenging program
· Received a Microsoft Certified Professional Credential.

PostingID: 491848751

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