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WELL-ROUNDED Customer Service Pro. w/PROVEN Track Record iso FT CAREER (hayes valley)

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Date: 2007-11-27, 3:29PM PST

Hello. And Thank You for taking the time to review my Resume. My name is Terron J. Cook, and I bring to you over 12 years of SOLID Customer Service experience. I have experience in industries ranging from Home Health Care Aid, to Sales and Marketing. I am seeking a Full-time Career, NOT just an ordinary job. Travelling, and living abroad has afforded me the opportunity to experience various cultures, and different facets of Life, which will help me to excel in a given position. I tend to maintain an open mind, and possess great people skills. Positivity, good work ethic, and the opportunity for growth are a few key factors that I seek while pursuing lucrative employment. I invite you to contact me to discuss opportunities that are available within your organization. Thank You for your time, and I look forward to hearing from a representative in the very near future. Have a GREAT Day!


Terron J. Cook


Terron J. Cook

San Francisco, CA 94102
Home: (415) 503.0676

Objective: A position in administration/customer service that offers stability, growth, and responsibility.

Education: Graduated: June 8, 1996 - Independence High School, Columbus, Ohio 43232

Skills: Typing 80+ wpm, 10-key (touch), office machines, computer literate (MS Office Suite Applications, Excel, Filemaker Pro/comparable programs Internet Applications, highly organized, team player, punctual, reliable, results-oriented, consistently meets deadlines, ability to multi-task, very strong Customer Service skills, traveled/lived abroad.


3/06 – 3/07 Home Health Care Aide
Residence of Mr. Evans - Chicago, IL 60620
- Assisted with getting in/out of bed (morning & evening)
- Prepare meals/fed client 2-3 times daily
- Follow-up with doctors & therapists to setup/confirm appointments
- Spend 3-4 hrs. Daily discussing physical/mental health with client
- Perform other duties as outlined by Client

9/05 – 3/06 Accounts Technician
San Francisco State University - San Francisco, CA 94132
- Set up/maintain files for marketing account, and procurement card
Prepare, process, and maintain all purchasing/expenditure documents
(In accordance with purchasing/accounting regulations)
- Maintain a detailed expenditure logging system using Filemaker Pro, and
Excel software, and reconcile such files
- Prepare bid documents, contracts, and interagency agreements
- Track rental invoices, and deposit rental receipts
- Analyze/resolve any problems related to expenditures
- Produce, and disseminate monthly Bank Card Statement, with
supporting documents
- Perform other duties as outlined by supervisor

9/04 – 9/05 Administrative Assistant
Port of Oakland - Oakland, CA 94807
- Maintain/update all operational files
- Copy/fax documents as needed
- Organize the workspace
- Perform other duties as outlined by supervisor

7/03 – 9/04 Executive Assistant
Emily Klimek Interior Design – Burlingame, CA 94010
- Coordinate appointments with owner/clients
- Maintain/update client files
- Sustain running spreadsheets of owner’s daily priorities
- Compile monthly spreadsheet detailing client billable hours
- Perform other duties as outlined by supervisor

2/01 – 7/02 Customer Service Representative
TruGreen Chemlawn – Oldsmar, FL 34677
- Perform accounts payable/receivable duties
- Resolve customer billing concerns/complaints
- Process daily invoices for work performed by technicians
- Address customer concerns regarding service issues
- Perform other duties as outlined by supervisor

6/97 – 2/01 Data Entry Processor
Recodat Company – Columbus, OH 43225
- Process mortgages, mortgage assignments, warranty deeds, land
contracts, easements, and bankruptcies from a microfiche, into a central
database for five counties
- Training of new employees
- Verify accuracy of employee production
- Perform other duties as outlined by supervisor

4/94 – 6/97 Collections Representative
Limited Credit Services – Columbus, OH 43213
- Process instant credit applications with store associates from
Abercrombie & Fitch, Structure, Express, Lane Bryant, Limited Too
- Review credit applications to determine credit worthiness
- Address customer requests for credit-line increases
- Assist delinquent customers in reaching mutually agreeable repayment arrangements
- Advise customers on methods to prevent further account delinquencies
- Perform other duties as outlined by supervisor


· Man of the Year Award – The Port of Oakland – May, 2005
· Employee-Of-the-Month – Limited Credit Services – June, 1994, November, 1994 April, 1995
· Most Accounts Worked – Limited Credit Services – December, 1994

References available upon request

PostingID: 491462310

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